Right of rescission

Inhalt drucken

The German language version of the TAPETO General Standard Terms and Conditions is the governing document. The English language translation is provided for convenience only.

Cancellation policy in distance marketing contracts

within Germany and the European Union

*** Start of the cancellation policy

(1) The right of cancellation only applies to consumers according to § 13 BGB.

You can withdraw from your contractual declaration within one month without stating reasons in writing (e.g. letter, fax, email) or - if the goods are at your disposal prior to the expiration of the term - by returning the goods. The time limit begins after the receipt of this policy however, not before the receipt of the merchandise by the addressee (in the case of recurring deliveries not before the receipt of first partial delivery) and also not before the fulfilment of our duty to supply information according to article 246 § 2 in association with § 1 sec. 1 and 2 EGBGB (Introduction Code of German Civil Code Ordinance) on the Duty to Provide Information as well as our duties according to §312g sec. 1 clause 1 BGB in association with article 246 § 3 EGBGB. The punctual dispatch of the cancellation or the merchandise is sufficient to ensure the cancellation deadline. The cancellation is to be sent to:

TAPETO
Proprietor Steffen Jeschke
Gubener Str. 3
15907 Luebben
Germany

or via Fax: +49.(0)3546.2257970
or via Email: info@tapeto.com

Cancellation Consequences

In the event of successful withdrawal, both parties are obligated to warrant return of services rendered and to release any utilization (e.g. interest) released. Should you not be able to release the rendered service either completely or partially or only in a declined condition, you will have to render value replacement in this respect if applicable. This does not apply in the case of surrendered merchandise if the decline of the merchandise can be solely attributed to its examination - as it would have been possible in a store. Furthermore, you can avoid the obligation of value replacement for the declined condition resulting from the intended use of the merchandise by not using the merchandise as an owner would and by refraining from anything which affects its value. Goods which can be sent by parcel post are to be sent back at our risk. You are to bear the costs for the return shipment if the delivered merchandise corresponds to the ordered merchandise and if the price of the merchandise to be returned does not exceed the amount of EUR 40 or if, in the case of a higher price of the merchandise, you have not yet rendered the return service or effected a contractually stipulated partial payment at the time of cancellation. Otherwise the return shipment is free of charge. Merchandise not suitable for parcel shipment will be picked up at your location. Obligations for the reimbursement of payments must be fulfilled within 30 days. For you, the time limit begins with the dispatch of the cancellation or the merchandise, for us with its receipt.

(4) The right to cancellation is not given in case of the delivery of goods that are produced by customer specification or are tailored to individual needs.

(5) Please do not return the goods to us freight collect, but as insured parcel , and retain the proof of shipment. We gladly send you a return receipt (DHL) by mail, or reimburse you in advance for the shipping costs, insofar these are not to be paid by you.

(6) Prior to return shipment, please call us at +49.(0)3546.229701, or write us a short email at info@tapeto.com to announce the return shipment. This way you enable us to assign the products as fast as possible.

(7) Please consider that the modalities stated in the points 5 to 6 are not preconditions for the effective execution of the right of cancellation.

End of the cancellation policy ***